Refund policy

At ITIHAS, we strive to achieve the highest standards of quality, craftsmanship, and detailing in every garment we create. We also work closely with our delivery partners to ensure that your order reaches you safely and in excellent condition. However, if you experience any issues with your purchase, please review our policy below.

Exchange Policy

We offer a one-time exchange if the garment does not fit or suit you.

To request an exchange:

  • Email us at itihas.co@gmail.com or support@itihas.co
  • Mention your Order Number, Delivery Address, and the reason for the exchange request.
  • For defective or incorrect products, please attach clear images of the garment.
  • Once approved, please ship the product back along with a brief note mentioning your preferred size or style.

Exchange Eligibility

Your garment is eligible for exchange or store credit under the following circumstances:

  • An incorrect garment has been delivered and does not match the item in your order confirmation.
  • The garment has been delivered with a manufacturing defect.
  • The garment is not the correct size, in which case it is eligible for a size exchange only in the same style, subject to availability.
  • The garment does not fit or suit you (one-time exchange only).

Our team will review your request and contact you with further instructions. Once approved, the returned product must be received by us within 10 days from the date of our communication.

To qualify for an exchange

  • The garment must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.

 

Refund & Store Credit Policy

We do not offer monetary refunds.

In eligible cases, customers will receive store credit, which

  • Will be issued after the returned garment passes quality inspection.
  • Is valid for 12 months from the date of issue.
  • Can be redeemed against any future purchase on the ITIHAS website.

 

Exchange Shipping Charges

  • For exchanges due to sizing issues, fit preferences, or change of mind, the shipping charges for returning and reshipping the product will be borne by the customer.
  • If the exchange request is due to an incorrect item delivered or a verified manufacturing defect, ITIHAS will bear the applicable exchange shipping charges
  • Any shipping charges paid at the time of purchase are non-refundable.

Please note that all exchanges are subject to stock availability. If the requested size or style is unavailable, eligible customers will receive store credit valid for 12 months.

 

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Sale, discounted, or promotional items.
  • Products that have been worn, washed, altered, damaged after delivery, or returned without original tags.
  • Customized colour orders and special orders made at the customer’s request, unless a manufacturing defect is identified.

 

Incorrect or Incomplete Shipping Address

Please ensure that all shipping information provided at checkout is accurate.

ITIHAS cannot be held responsible and will not offer refunds, exchanges, or store credits in cases where:

  • An incorrect or incomplete shipping address has been provided.
  • There are three failed delivery attempts by the courier partner
  • The shipment is returned due to customer unavailability.

If you need to correct your shipping address, please contact us within 24 hours of placing your order, mentioning your order number.

 

Colour Disclaimer

We make every effort to ensure that product colours are displayed as accurately as possible on our website. However, due to differences in screen settings, monitor resolutions, and device displays, actual colours may vary slightly.

Such minor colour variations are not considered defects and do not qualify for return, exchange, or store credit.

 

Colour Customization

At ITIHAS, we offer colour customization for selected styles wherever possible.

If you would like a garment in a different available colour, please contact us before placing your order at:


itihas.co@gmail.com

support@itihas.co

Please note:

  • We only offer colour customization and do not provide size, design, fit, or silhouette modifications.
  • Colour-customized orders are considered special orders and are not eligible for return, exchange, or cancellation unless a manufacturing defect is identified.
  • Colour availability is subject to fabric stock at the time of order confirmation.

 

Cancellation Policy

Once an order has been placed, it cannot be cancelled.

As all garments are processed immediately for production or dispatch, we are unable to accommodate cancellation requests after order confirmation.

 

Contact Us

For any questions regarding returns, exchanges, colour customization, or your order, please contact us:

Email: itihas.co@gmail.com

Alternate Email: support@itihas.co

We are happy to assist you.