Privacy policy
At ITIHAS, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, create an account, place an order, or interact with us.
By accessing or using the ITIHAS website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following information when you interact with our website:
Personal Information
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Order History
- Account Login Information
- Any information voluntarily provided through customer service inquiries, feedback forms, or email communications
Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Cookies and Analytics Information
How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Provide customer support and respond to inquiries.
- Send order confirmations, shipping updates, and service-related communications.
- Improve our products, services, and website experience.
- Personalize your shopping experience.
- Prevent fraud, unauthorized transactions, and misuse of our services.
- Comply with legal obligations and regulatory requirements.
- Send promotional communications, newsletters, and marketing updates (you may opt out at any time).
Information Sharing
ITIHAS respects your privacy and does not sell, rent, or trade your personal information.
We may share your information only with:
Service Providers
Trusted third-party service providers who assist us with:
- Payment processing
- Order fulfillment
- Shipping and logistics
- Website hosting and maintenance
- Marketing and analytics services
These service providers are permitted to use your information only for the services they perform on our behalf.
Legal Requirements
We may disclose information when required by law or when necessary to:
- Comply with legal obligations.
- Protect our rights and property.
- Prevent fraud or unlawful activities.
- Protect the safety of our customers and the public.
Payment Security
ITIHAS does not store your complete credit card, debit card, or payment information on our servers.
Payments are processed through secure third-party payment gateways that comply with applicable security standards.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences.
- Improve website functionality.
- Analyze website traffic and performance
- Personalize your shopping experience.
You may disable cookies through your browser settings; however, certain website features may not function properly.
Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send you updates regarding:
- New collections
- Product launches
- Promotions and offers
- Brand announcements
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.
Data Retention
- We retain your information only for as long as necessary to:
- Fulfill orders and provide services.
- Maintain business records.
- Comply with legal, accounting, and regulatory requirements.
- Resolve disputes and enforce our policies.
Your Rights
- You may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your account details.
- Request deletion of your information, subject to legal and operational requirements.
To make any such request, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites, social media platforms, or services. ITIHAS is not responsible for the privacy practices or content of these external websites.
We encourage you to review their privacy policies before sharing personal information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to protect your personal information, no method of internet transmission or electronic storage is completely secure, and therefore absolute security cannot be guaranteed.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
ITIHAS reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.
We encourage you to review this page periodically.
Unsubscribe / Opt-Out
You may unsubscribe from promotional emails and newsletters at any time by clicking the unsubscribe link included in our emails or by updating your communication preferences, where available. However, ITIHAS may continue to send essential service-related communications, including order confirmations, shipping updates, payment notifications, account-related information, and important updates to our policies.
Protection of Personal Information
ITIHAS takes reasonable security measures to protect your personal information during collection, storage, and transmission. While we strive to use industry-standard safeguards, no method of online transmission or electronic storage is completely secure. If you have any questions regarding your personal information, you may contact us at itihas.co@gmail.com.
Cookies
We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services. You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
Website Analytics
When you visit our website, certain information such as your IP address, browser type, device information, pages visited, and general usage data may be collected automatically. This information helps us improve website performance, maintain security, and enhance the overall user experience.
Third-Party Services
Our website may include links to third-party websites or integrate services such as payment gateways, analytics providers, or social media platforms. These services operate under their own privacy policies, and ITIHAS is not responsible for their content or privacy practices.
Security of Your Account
You are responsible for maintaining the confidentiality of your account credentials. Please do not share your login details with anyone. If you believe your account has been compromised, contact us immediately at itihas.co@gmail.com.
Business Transfers
If ITIHAS undergoes a merger, acquisition, or transfer of business assets, your information may be transferred as part of that process while remaining protected under the applicable privacy practices.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at itihas.co@gmail.com.